Job Summary

Saia Communications – Buffalo, NY

Job Type: Full-time

Salary: $20.00 to $30.00 /hour

Job Description

As an Installation Technician, your primary job is to scope out, program, install, troubleshoot, maintain, remove, and service two-way mobile radios, repeaters, tablets, wireless modems, speakers, lights, sirens, center consoles, antennas, other accessories, and all necessary wiring into customer vehicles. These vehicles include police cruisers, K-9 cars, fire trucks, ambulances, public works plow trucks, school buses, tow trucks, and other commercial vehicles. You will be responsible for exceeding our customers' expectations and fulfilling our company's needs. Our Installation Techs are directly responsible for keeping our communities' public safety, education, and public works departments communicating. You can take pride in this job and know what you do matters. In this position, you will be issued a company service vehicle, gas card, and equipment to succeed. Our service coordinator will task you out and will be dispatched from your home location or our office. We are looking for qualified individuals with installation experience and those looking for a new career opportunity with room to grow in our company.

Working Conditions

Ability to work business hours M-F, 8 am to 4:30 pm

Reporting to customer locations all over Western and Central New York, dispatched from our Buffalo location and office

Issued company tools, service vehicle, and gas card during working hours

Duties and Responsibilities

• Understand and fully utilize service software as required to execute your job.
• Receive a task and complete job tasks as assigned by the Service Coordinator.
• Intelligently plan and install two-way radios and related equipment into different types of vehicles.
• Ability to properly diagnose and correct a charge guard/power drain/ no power issue
• Be familiar with center consoles to include the different brands, radio brackets, filler plates, etc.
• Assist a sales rep or service coordinator in scoping out and quoting a vehicle install.
• Follow our "Opportunity to Close Out Process" and others as required
• Program portable and mobile radios using the correct software and cables
• Troubleshoot, diagnose and repair/replace antenna lines, power lines, and antennas
• Run RF cabling, power lines, antenna lines, and CAT5/6 Cabling as needed
• Cut, splice, and terminate wiring with correct endpoints and hardware as needed
• Understand AC/DC voltage and power systems
• Install power supplies, distribution panels, backup power systems, and batteries.
• Maintain all company-issued tools and equipment and ensure serviceability
• Maintain company-issued vehicle and ensure it is serviced at regular intervals
• Understanding of Ohm's Law
• Knowledge of RF theory and antenna propagation
• Work closely with the Service Coordinator to ensure timely completion of work.
• Assist the Service Coordinator as needed with customer and job information
• Assist other technicians with on-site installation

Requirements & Additional Considerations

• High School Diploma
• Technical training and certifications (OSHA, R56, Motorola, Kenwood, Harris, etc.)
• Related military experience/MOS training
• Electrical Engineering or Computer Science degree

Skills

• Ability to work independently and as an active member of a team
• Strong multitasking, time management, and prioritization skills
• Excellent organizational skills and initiative
• Strong foundation and understanding of technology
• Ability to follow a detailed process
• Self-motivated and directed
• Knowledge of Ohm's law and essential low-voltage electrical work
• Ability to troubleshoot and diagnose issues in a systematic approach
• Knowledge of RF spectrum and antenna propagation theory
• Understanding of basic IP networking and digital systems
• Ability to follow a Scope of Work, rack diagrams, wiring diagrams, and system drawings

Five (5) Core Values of Saia Communications

1. Please do the right thing for the customer and our company, and do what is morally and ethically correct.
2. Exhibit relentless dedication to the company, our team, our mission, and our customers.
3. Never be satisfied with the quality of your work, personal and professional development. Always seek improvement and increase your capabilities.
4. Be an independent problem solver but know when to ask for help and whom to ask. Don't be afraid to ask. If you don't know, you don't know. Make sure you try your best first.
5. Take ownership of everything you do and that you're responsible for. If it's not getting done, take ownership of it and see it through. Be the change you want to see.

Work Remotely

• No

Job Type:

• Full-Time
• Pay: $20.00 - $30.00 per hour
• Benefits:
• 401(k) matching
• Health insurance
• Paid time off
• Schedule:
• Monday thru Friday
• Experience:
• 12 v installation: 2 years (Preferred)
• License/Certification:
• Driver's License (Preferred)
• Work Location:
• Buffalo, NY
• Work Remotely:
• Yes, at times
• Work Location: Multiple Locations

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