Job Summary

Saia Communications – Buffalo, NY

Job Type: Full-time

Salary: $18.00 to $22.00 /hour

Job Description

As a receptionist and clerk, you will have several responsibilities. When arriving or calling Saia Communications, you will be the first person a customer will see or hear. Your first impression is a lasting impression and critical to the customer base that Saia Communications serves. In addition to receptionist duties, you will file invoices, maintain and track radios, and input new inventory serial numbers as received. Furthermore, as radio equipment is accepted for repair, your duties include making service tags, logging repair tags, UPS and FedEx shipping, receiving radio equipment and maintaining field radio communication with Saia's field technicians.

Working Conditions

Ability to work business hours M-F, 8 am to 4:30 pm. ½ hour lunch.

Duties and Responsibilities

• Understand and fully utilize Saia's Frontline service software to execute, track, and monitor customer service tickets.
• Receive a task and complete job tasks as assigned by the front office administrator.
• Intelligently plan and collaborate with office administrators, scheduling the installation of two-way radios and related equipment for different types of vehicles.
• Work closely with the Service Coordinator to ensure timely service work and radio installation completion.
• Assist the Service Coordinator as needed with customer and job information
• Coordinate field technicians with on-site installation information.

Requirements & Additional Considerations

• High School Diploma
• Notary Public (Saia will assist in obtaining Notary rights)
• Related military experience/MOS training

Skills

• Ability to work independently and as an active member of the Saia front office administrator. team
• Strong multitasking, time management, and prioritization skills
• Excellent organizational skills and initiative
• Ability to follow a detailed process
• Self-motivated and take directions from superiors as directed.
• Basic computer knowledge of Windows using Word, Excel.

Five (5) Core Values of Saia Communications

1. Please do the right thing for the customer and our company, and do what is morally and ethically correct.
2. Exhibit relentless dedication to the company, the Saia team, our mission, and our customers.
3. Never be satisfied with the quality of your work or personal and professional development. Always seek improvement and increase your capabilities.
4. Be an independent problem solver but know when to ask for help and whom to ask. Don't be afraid to ask. If you don't know, you don't know. Make sure you try your best first.
5. Take ownership of everything you do and that you're responsible for. If it's not getting done, take ownership of it and see it through. Be the change you want to see.

Work Remotely

• No

Job Type:

• Full-Time
• Pay: $18.00 - $22.00 per hour
• Benefits:
• 401(k) matching funds
• Health insurance
• Paid time off
• Schedule:
• Monday thru Friday
• Experience: Preferred (Apprenticeship would be considered)
• License/Certification:
• Driver's License (Preferred)
• Work Location:
• Buffalo, NY
• Buffalo main headquarters office (100 Stradtman St, Buffalo, NY)

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